From near-collapse to record profits—see how we transformed a failing 4-star hotel.
Turning Challenges into Opportunities – The Rajah Court Turnaround Story
Rajah Court in Kuching was operating as a four-star hotel but delivering two-star results, losing 30,000 to 40,000 Malaysian Ringgit monthly. Room service revenue was only 2000 – 3000 ringgit per month, but required multiple night staff. We immediately shut down room service to reduce overheads.
Guests weren’t willing to spend more than 3-5 ringgit on late-night meals.
We introduced simple options: three flavors of instant noodles and sandwiches available at the front desk, with staff sharing any tips received.
Night staff were caught sleeping on duty, leading to a reduction from two overnight staff to one, with a clear checklist to keep them productive.
These practical changes cut costs significantly while improving service efficiency.
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