The Everly Group’s Human Resource Philosophy – Continued
In the first part of our Human Resource Statement, I shared our foundational values and performance principles. This continuation outlines our deep belief in fairness, empowerment, and accountability. Culture is not built with posters on a wall – it’s built with how we behave in difficult moments. Here’s how we do it:
1.6 Investment in People
We continuously re-invest in our people. Training is both internal and external, equipping our team to grow beyond their current capabilities.
1.7 Mistakes in People
Yes, sometimes we make mistakes in hiring or promoting. When this happens, we take extraordinary care to communicate respectfully with the person. We work together to place them in a more suitable role, preserving dignity at all times.
1.8 Violation of Policies and Procedures
We encourage decision-making. Mistakes from bold action are accepted, but not the violation of policy without accountability.
If a rule must be broken to help a guest or improve performance:
Consult the next higher staff if time permits.
If not, act—but inform a senior within 24 hours.
Final Thoughts
A hotel’s culture is only as good as how it handles failure, pressure, and disagreement. At The Everly Group, we’ve built a people-first environment, not because it’s easy, but because it’s right. This culture is what gives life to the bricks and mortar of every property we manage.
✅If you’re building a hospitality team—or any business—start by being very clear on how you’ll treat your people when things go wrong. That’s where your real culture lives. Define it, write it, and live it.
To be continued …………
