Did you catch the last video?
Here’s another power-packed insight on Human Management and Leadership from my journey in hospitality, which I’m excited to share with you as part of my collaboration with Hotelyug and Siddhesh Narvekar.
One of the biggest challenges I faced early on was the service charge system—meant to reward staff but often shrouded in mistrust and confusion.
When I asked a simple yet revealing question—
“How much did the staff actually receive this month?”
—the answer was silence. Management had no clarity. That’s when I realized trust was missing, and morale was suffering.
That moment sparked a bold shift in how we handle service charges—based on deep human management and leadership insights:
-No more blind deductions.
-Transparent sharing.
-Rewards for loyalty and unity.
The results? A motivated team, less loss, and a culture where everyone feels valued.
If you lead people in hospitality, this quick video is your 2-minute wake-up call to rethink what leadership really means.
Follow for more no-fluff leadership gold:
Dennis Tan | The Everly Group | Siddhesh Narvekar | Hotelyug
Watch full course here –
https://lnkd.in/g9nNq2sP
Watch full video here –
https://hotelyug.com/courses/mastering-hospitality/module2/sub1/service-charge-sharing-driving-employee-morale
