The new video from Mastering Hospitality is now live:
Fixing a Struggling Global Hotel Brand
In collaboration with Siddhesh Narvekar & Hotelyug
A change in leadership saved this hotel from collapse.
I’ve lived through one of the toughest hotel turnarounds — and this is the story.
When I first stepped into this property, morale was at rock bottom.
Guests were unhappy. Staff were disengaged. Revenues were declining fast.
It wasn’t just a hotel in trouble — it was a brand on the verge of losing its identity.
But we turned it around.
In this video from the Hotel Turnaround Stories module, I share the exact steps we took — not just theory, but the real moves that changed the game.
Here’s what I break down:
-How aligning the leadership team was the first breakthrough
-The role of training, feedback, and goal-setting in reviving the culture
-Tactical strategies we used to win back guest trust and brand reputation
If you’re leading a hotel that’s lost its way — this story might help you find the roadmap back.
Full course→
https://lnkd.in/g9nNq2sP
Full video here→
https://hotelyug.com/courses/mastering-hospitality/module1/sub2/fixing-a-struggling-global-hotel-brand
Follow for more real-world hospitality insights:
Dennis Tan | The Everly Group | Siddhesh Narvekar | Hotelyug
